Useful links
The First-tier Tribunal (Charity) is not responsible for the contents or reliability of the linked websites and do not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.
- Independent Complaints Reviewer (ICR) Office
Independent Complaints Reviewer for the Charity Commission.
- If you believe that there has been a failure in the Charity Commission's standards of service or that you have been treated unfairly and been caused unnecessary problems or concerns, you can ask the Independent Complaints Reviewer (ICR) to investigate your complaint. The ICR will look into your complaint in an objective and impartial way.
- Examples of poor service or unfairness can include:
- Failure to follow proper procedures
- Discourtesy
- Discrimination or injustice
- Excessive delay
- Not answering your complaint fully and promptly
- Failure to apologise properly for mistakes
- The ICR is managerially independent of the Charity Commission and her service is free to complainants.
Please note that the ICR will not usually consider any complaint later than six months after the Commission has completed its own investigations and offered a final response.
15kbGovernment Departments
- Tribunals Service
The Tribunals Service is responsible for Tribunal administration. - Charity Commission
Independent regulator of charities within England and Wales. - Ministry of Justice (MoJ)
The Ministry of Justice has responsibility for Government policy on justice, constitutional rights and democracy. - Office of the Third Sector
